Refund policy

Refund & Replacement Policy

Every piece from Eden Wild Co. is made with care — and we want it to arrive that way too.

We stand behind the quality of our products. If your item arrives damaged, defective, or misprinted, or if you received the wrong item, we will make it right.

Eligibility
Refunds and replacements are issued only for items with a genuine production or shipping fault — including printing errors, damaged garments, or incorrect items sent. We do not accept returns or refunds for buyer's remorse, sizing preferences, or change of mind, as each item is made to order specifically for you.

How to request one

  1. Email us at support@edenwildco.com within 30 days of your purchase date.
  2. Include your order number and clear photos showing the issue.
  3. No need to ship the item back — photo evidence is all we need to process your request.

What your photos should show

  • A full front view of the garment, laid flat or on a hanger
  • A close-up of the specific defect (misprint, hole, stain, damage, etc.)
  • The garment's care tag, showing size and style
  • For wrong-item claims: a photo of the item you received next to your order confirmation

Clear, well-lit photos help us process your request quickly. We may follow up if we need additional images to verify the issue.

Your options
Once your claim is approved, you can choose between a full refund or a free replacement/reprint of the item.

We do not charge a restocking fee for approved refunds or replacements.

This policy may be updated from time to time. For the most current version, contact us directly at support@edenwildco.com.

For garment care instructions, please refer to the tag included with your purchase.